Communication Intelligence

Communication Intelligence

Share this post

Communication Intelligence
Communication Intelligence
'We Are Never at Fault'
Extra/Paid

'We Are Never at Fault'

A look at the 'smell' that is corporate failure to apologize -- or doing it poorly

Sep 25, 2023
∙ Paid

Share this post

Communication Intelligence
Communication Intelligence
'We Are Never at Fault'
Share

A Communication Intelligence newsletter excerpts review
“Sorry, Sorry, Sorry: The Case for Good Apologies”
by Marjorie Ingall and Susan McCarthy

Keep reading with a 7-day free trial

Subscribe to Communication Intelligence to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Communication Intelligence
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share