Bravo on this sharp distillation of Mary Lou Panzano's wisdom, especialy for emphasizing this important line in her newsletter: "True communication happens when a message is delivered, received, understood, internalized and acted upon." That should a mandatory requirement for every business and organization. Falling short of that almost automatically relegates high-level (and highly-paid) executives to the disdainful category of "suits," as David Letterman has put it! I just read Mary Lou Panzano's excellent new book,"Cementing Change," and her wisdom and insight into this important topic should be spread far and wide!
You inspired me to laugh with the Letterman note, Tom. Your mention of Mary Lou's point about what communication is, isn't always realized in workplaces yet what she said is the bottom line. No understanding, no internalization, no desired action = no success.
Thank you for mention of her book. The title is attention-getting.
It makes sense when we're limited on time or in cognitive overload. We just have to know it comes at a potential or likely cost. Thank you for your comment. Valued.
"When did we stop thinking?" I laugh because it's true. Or at least, we think less about matters that require more.
Bravo on this sharp distillation of Mary Lou Panzano's wisdom, especialy for emphasizing this important line in her newsletter: "True communication happens when a message is delivered, received, understood, internalized and acted upon." That should a mandatory requirement for every business and organization. Falling short of that almost automatically relegates high-level (and highly-paid) executives to the disdainful category of "suits," as David Letterman has put it! I just read Mary Lou Panzano's excellent new book,"Cementing Change," and her wisdom and insight into this important topic should be spread far and wide!
You inspired me to laugh with the Letterman note, Tom. Your mention of Mary Lou's point about what communication is, isn't always realized in workplaces yet what she said is the bottom line. No understanding, no internalization, no desired action = no success.
Thank you for mention of her book. The title is attention-getting.
The hardest part of this is removing enough.
Simplifying a message usually requires more thinking, not less.
That’s why it gets skipped so often.
When did we stop thinking?
Happy Thursday, Michael :)
"That's why it gets skipped so often."
It makes sense when we're limited on time or in cognitive overload. We just have to know it comes at a potential or likely cost. Thank you for your comment. Valued.
"When did we stop thinking?" I laugh because it's true. Or at least, we think less about matters that require more.
Happy Friday, Neela. Enjoy your weekend.
Happy Friday Michael
Thank you very much and same to you as well