Attention-Getting, Noteworthy Complaint Response Philosophy

Not every company or organization goes as far as this company to work with stakeholders

You recognize and know when a company is willing to work at and commit to being positively different, ethical and moral, one might say, in its approach to complaints.

Years ago I worked as a radio intern for a consumer rights advocate in Denver, Colorado and I remember him saying something along the lines of anyone can claim to have great customer service but the proof is what you do when there is a problem.

That is, of course, true because it’s not 100 percent of the time or anywhere close to that number that consumers receive, objectively speaking, “great customer service.”

Yet there are people within organizations who will do the right thing and do it very well, and consistently so, to where they live up to who they say they are and at times, they will even exceed expectations.